Support

For OnDemand Products

• Business Intelligence OnDemand
• crystalreports.com
• Nsite Business Applications
• Information OnDemand
• Data Quality OnDemand

For Other Products

To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.

Support for Business Intelligence OnDemand

• Documentation
  Find how-to documentation and videos for end users and API documentation for developers.
• Email support
  We will respond to your request within 24 hours, exclusive of weekends and holidays. If the product you are inquiring about is not an OnDemand product, you will be prompted to contact SAP BusinessObjects Support.
• SAP BusinessObjects Support web site
  To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.
• Training
  Choose online or instructor-led training for SAP BusinessObjects products.
• Consulting
  Hire a consultant to help you install, configure, or use SAP BusinessObjects products.

Support for crystalreports.com

• Resources
  Learn how to get started with crystalreports.com - with these guides, demos, and sample reports. Read about how to add a report to crystalreports.com and share it - and how to refresh reports from saved data. Review frequently asked questions about crystalreports.com and discover what's new.
• Forum
  Search this forum first for answers to your questions about crystalreports.com - and to share information with other users. This forum is for issues related only to OnDemand products - such as crystalreports.com administration, viewing a report through crystalreports.com, and using Desktop Publisher. For issues related to other products, including questions about report design, visit the SAP BusinessObjects support web site.
• Email support (available only for Professional Edition)
  If you cannot find help in the forum or resources areas, please email us. We will respond to your request within 24 hours, exclusive of weekends and holidays. If the product you are inquiring about is not an OnDemand product, you will be prompted to contact SAP BusinessObjects Support. Please note: Email support is only available for users with a crystalreports.com Professional Edition account.
• SAP BusinessObjects Support web site
  To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.
• Training
  Choose online or instructor-led training for Crystal Reports administration or report design.
• Consulting
  Hire a consultant to help you install, configure, or use SAP BusinessObjects products.

Support for Nsite Business Applications

• Forum
  Search this forum first for answers to your questions about Nsite Business Applications - and to share information with other users. Ask questions, interact with other Nsite users, or browse the OnDemand forum discussion groups for tips and best practices for customizing and building applications using the Nsite platform. Please note: This forum is for issues related only to OnDemand products. For issues related to other products, visit the SAP BusinessObjects support web site.
• Email support (available only for Professional Edition)
  If you cannot find help in the forum, please email us. We will respond to your request within 48 hours, exclusive of weekends and holidays. If the product you are inquiring about is not an OnDemand product, you will be prompted to contact SAP BusinessObjects Support. Please note: Email support is only available for users with a Professional Edition account.
• SAP BusinessObjects Support web site
  To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.
• Training
  Choose online or instructor-led training for SAP BusinessObjects products.
• Consulting
  Hire a consultant to help you install, configure, or use SAP BusinessObjects products.

Support for Information OnDemand

• Help guide
  Read the help guide for answers to general questions about Information OnDemand.
• Forum
  Discuss Information OnDemand with other users.
• Email support
  If you cannot find help in the help guide or the forum, please email us. We will respond to your request within 24 hours, exclusive of weekends and holidays. If the product you are inquiring about is not an OnDemand product, you will be prompted to contact SAP BusinessObjects Support.
• SAP BusinessObjects Support web site
  To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.
• Training
  Choose online or instructor-led training for SAP BusinessObjects products.
• Consulting
  Hire a consultant to help you install, configure, or use SAP BusinessObjects products.

Support for Data Quality OnDemand

• Forum
  Discuss Data Quality OnDemand with other users.
• Email support
  If you cannot find help in the forum, please email us. We will respond to your request within 24 hours, exclusive of weekends and holidays. If the product you are inquiring about is not an OnDemand product, you will be prompted to contact SAP BusinessObjects Support.
• SAP BusinessObjects Support web site
  To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.
• Training
  Choose online or instructor-led training for SAP BusinessObjects products.
• Consulting
  Hire a consultant to help you install, configure, or use SAP BusinessObjects products.