Customers

Spectra-Physics"Equipment installation used to be a manual process, with customer service reps and field service engineers exchanging voice mail and email to track issues and completion times. Nsite is helping us reduce our installation cycle times and increase our cash flow."

Mark Rowell, Director IT at Spectra-Physics

Pleasanton, Calif. - June 8, 2004 - Nsite, the industry leader in on-demand, self-learning business process automation solutions, announced today that it has signed 12 new customers since December 2003, including Blue Pumpkin, ChipPac, Divco West, Panasas, Perfect Commerce, Remec, Semtech and Spectra-Physics.

Nsite is the fastest, most cost-effective way to automate and improve business process. Delivered as an on-demand, subscription-based service via the web, Nsite enables continuous improvement through its patented self-learning technology. The new Nsite customers represent several of the company's target industry segments including high-tech manufacturing (ChipPac, Panasas, Remec, Semtech and Spectra-Physics) and software (Blue Pumpkin and Perfect Commerce).

"We activated Nsite in two days, started using it to automate capital acquisition requests and purchase requisitions and expanded from 50 to 300 users within days," said Rick Taylor, VP IT of Remec, which designs and manufactures microwave and millimeter wave subsystems used in the transmission of voice, video and data traffic over wireless communications networks. "We plan to use Nsite to improve all kinds of processes," said Taylor. "This application is only limited by your imagination."

Business users access Nsite to automate and improve important cost- and revenue-driving functions such as non-standard sales orders, requests for price quotes, commission splits, product work orders, manufacturing change requests, purchase requisitions, invoice approvals, performance plans and many others. Since Nsite is a hosted, subscription-based service, it allows users to rapidly improve their exception-based, unstructured processes without the time and expense of enterprise software projects.

"Equipment installation used to be a manual process, with customer service reps and field service engineers exchanging voice mail and email to track issues and completion times," said Mark Rowell, Director IT at Spectra-Physics, the laser and photonics equipment maker. "Nsite is helping us reduce our installation cycle times and increase our cash flow."

"With Nsite, our project managers can immediately see the customer acceptance status on various projects, as they track customer milestones and approvals," said Dale Lampson, VP of Professional Services at Blue Pumpkin, an industry leader in enterprise workforce optimization solutions. "As a result, we can now accelerate our billing cycles to open up the flow of revenue further. Nsite gives us new visibility into customer acceptance from project start to close-out and invoicing."

Several factors account for the rapid adoption of Nsite, according to Nsite CEO Bob Jandro. "Our customers are telling us they want to reduce the high cost of manual processes and achieve the benefits of Business Process Management without investing the time and expense required to implement enterprise software," said Jandro. "Our hosted solution allows them to get up and running right away, continuously improve their processes over the long term and avoid all the headaches associated with traditional software solutions."

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